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    Return Policy

    Returns
    Beagle Freedom Project store offers a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase, one or two pictures of the item and order number. Please do not send your purchase back to the manufacturer. For a return, please contact us at orders@bfp.org.

    Refunds (if applicable)
    Once your return item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your item is not approved for a refund, we are more than happy to mail it back to you.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of these steps and you still have not received your refund yet, please contact us at orders@bfp.org.

    Sale items (if applicable)
    Unfortunately sale items can not be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to orders@bfp.org, along with two images of the damaged item, the order number and send your item to: 
    Beagle Freedom Project
    4804 Laurel Canyon Blvd, #534
    Valley Village CA 91607, United States.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about the return.

    Shipping
    To return your product, please mail your product to: 
    Beagle Freedom Project
    4804 Laurel Canyon Blvd, #534
    Valley Village CA 91607, United States

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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